Energy Bill Support Scheme (national info relevant to people on prepayment meters)

The EBSS is delivering a £400 discount to households to help with energy bills this winter.

Although most of the scheme is working well, BEIS are have noted that households with traditional prepayment meters (who receive their discount in the form of a voucher that they need to redeem) may not be receiving this support.

The most recent data indicates that almost 30% of vouchers issued in the first half of the scheme have not yet been redeemed. We’ve been asked to circulate these materials to help raise awareness to increase uptake.

BEIS already have products ready for circulation and some have been translated in other languages. Please see here link to a digital poster that is also available in multiple languages: https://beis.frontify.com/d/XnaTkXURf8Ck/government-support-for-household-energy-bills#/prepayment-meters/poster.

Attached:

A public notice sheet with thorough and clear instructions of what people need to do to redeem their vouchers.

A brief for frontline advisers with questions they can ask when people come and seek help. Just in case any members of your networks provide this kind of service.

Help to Save

A government scheme to encourage help people on low incomes save small amounts of money - paying bonuses after 2 & 4 years that add up to 50p for every £1 saved.

https://www.gov.uk/get-help-savings-low-income